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Newsletters
Here are the First Tier, Downstream or Related Entity (FDR) newsletters. These apply to Mercy Care Advantage.
Notices
- 4/15/2024 Change Healthcare - Repayment date establishment: All Mercy Care plans
- 3/20/2024 Change Healthcare outage/ECHO Health: All Mercy Care plans
- 3/6/2024 Change Healthcare Outage FAQ: All Mercy Care plans
- 3/1/2024 Block and Capitation Payments -Change Healthcare Outage: All Mercy Care plans
- 2/22/2024 Change Healthcare Outage (PDF): All Mercy Care plans
- 4/15/2024 Change Healthcare - Repayment date establishment: All Mercy Care plans
- 4/12/2024 Appointment Availability and Transportation Reminder -April 2024: All Mercy Care Medicaid plans
- 4/12/2024 On-line Provider Directory accuracy reminder April 2024: All Mercy Care plans
- 4/11/2024 Durable Medical Equipment (DME) Providers: All Mercy Care plans
- 4/9/2024 Extencillan Availability during Bicillin shortage: All Mercy Care Medicaid plans
- 4/8/2024 Annual Provider Survey: All Mercy Care plans
- 4/3/2024 Employment Webinar Series -May-June 2024: All Mercy Care Medicaid plans
- 4/1/2024 ADHS Syphilis Screening 2023-2024 Update: All Mercy Care Medicaid plans
- 3/29/2024 Measles Outbreak in Arizona -Updated 2024 Guidance: All Mercy Care Medicaid plans
- 3/29/2024 Intensive Outpatient Program (IOP) coding clarification: All Mercy Care Medicaid plans
- 3/28/2024 Clarification of appropriate use of Respite Services: All Mercy Care Medicaid plans
- 3/26/2024 Domain Transfers for APEP: All Mercy Care Medicaid plans
- 3/20/2024 Medicaid and Medicare Arizona Regulatory Compliance Addendum: All Mercy Care plans
- 3/20/2024 Change Healthcare outage/ECHO Health: All Mercy Care plans
- 3/19/2024 Family of Choice -A guide to supporting someone living with a serious mental illness: Mercy Care ACC-RBHA with SMI
- 3/19/2024 Covenant Health Network: Mercy Care Long Term Care and Mercy Care DD
- 3/15/2024 Understanding the CAHPS® Survey: All Mercy Care plans
- 3/14/2024 Young Adult Program Virtual Presentation -DCS Training: Mercy Care DCS CHP
- 3/13/2024 Personal Medicine: All Mercy Care Medicaid plans
- 3/8/2024 Augmentative and Alternative Communication (AAC) devices for members: All Mercy Care Medicaid plans
- 3/6/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities
- 3/6/2024 Elevate your Direct Care Workforce with AZHealthcare Careers: Mercy Care Long Term Care and Developmental Disabilities
- 3/6/2024 Veteran Engagement: All Mercy Care Medicaid plans
- 3/6/2024 Change Healthcare Outage FAQ: All Mercy Care plans
- 3/4/2024 Mercy Care Gap Closure Reference Guide: All Mercy Care plans
- 3/1/2024 Block and Capitation Payments -Change Healthcare Outage: All Mercy Care plans
- 3/1/2024 AZ Healthcare Workforce Goals and Metrics Assessment (AHWGMA): All Mercy Care Medicaid plans
- 3/1/2024 Correction -Checking Eligibility for Mercy Care DCS CHP Members 2024 Reminder: Mercy Care DCS CHP
- 2/29/2024 Provider Missed Appointment Log: All Mercy Care Medicaid plans
- 2/29/2024 Upcoming Perinatal Mental Health Training: Mercy Care ACC-RBHA and Developmental Disabilities
- 2/28/2024 Workforce Development Programs for Eligible Home and Community-Based Service Providers: Mercy Care Long Term Care and Developmental Disabilities
- 2/27/2024 Incident, Accident, and Death Reporting Reminder February 2024: All Mercy Care Medicaid plans
- 2/26/2024 Mercy Care Provider Manual February 2024: All Mercy Care Medicaid plans
- 2/22/2024 Change Healthcare Outage (PDF): All Mercy Care plans
- 2/16/2024 ALTCS EP/D Appeal Update (PDF): Mercy Care Long Term Care
- 2/6/2024 Bridging the Gap for Individuals with Developmental Disabilities and Behavioral Health Needs: Mercy Care Developmental Disabilities
- 2/6/2024 Update on ALTCS EP/D contract award: Mercy Care Long Term Care
- 1/29/2024 Community College Scholarships: Mercy Care ACC-RBHA, ACC-RBHA with SMI, Long Term Care, Developmental Disabilities
- 1/26/2024 ID.me Registration: All Mercy Care Medicaid plans
- 1/24/2024 1/1/2024 Rate Guidance from AHCCCS (PDF): All Mercy Care Medicaid plans
- 1/22/2024 Mercy Care Provider Manual January 2024 - Final Correction (PDF): All Mercy Care Medicaid plans
- 1/22/2024 AHCCCS Targeted Investment Project News (PDF): All Mercy Care Medicaid plans
- 1/11/2024 Health Insurance Portability and Accountability Act Notice for 2024 (PDF): All Mercy Care plans
- 1/11/2024 Provider Manual Updates (PDF): All Mercy Care Medicaid plans
- 1/9/2024 AHCCCS AMPM 510 (PDF): All Mercy Care Medicaid plans
- 1/9/2024 New Place of Service code 27 (PDF): All Mercy Care plans
- 1/4/2024 Update on ALTCS contract awards (PDF): Mercy Care Long Term Care and Mercy Care Advantage
- 12/22/2023 BHRF Therapeutic Leave Policy: All Mercy Care Medicaid plans
- 12/22/2023 Employment Webinar Series - January - March 2024: All Mercy Care Medicaid plans
- 12/21/2023 The CAHPS Survey is Coming this Spring: All Mercy Care plans
- 12/11/2023 Collaborative Care Model Grant Opportunities: All Mercy Care Medicaid plans
- 12/10/2023 State Opioid Response (SOR) Needs Assessment: Mercy Care ACC-RBHA and Mercy Care ACC-RBHA with SMI
- 12/8/2023 AHCCCS Adds ID.me Security to Provider Portal: All Mercy Care Medicaid plans
- 12/1/2023 New CDC Immunization Schedules: All Mercy Care plans
- 12/1/2023 Place of Service Billing Update: All Mercy Care Medicaid plans
- 11/29/2023 No Cost Professional Training Certification Opportunity: All Mercy Care plan
- 11/28/2023 Trualta's Skills-Based Training: Mercy Care Long Term Care and Mercy Care DD
- 11/27/2023 Monitored Anesthesia Care (MAC) and Pain Management Injections: All Mercy Care plans
11/15/2023 PAX Training Opportunities: All Mercy Care plans
- 11/15/2023 Mercy Care Advantage (MCA) Formulary Changes Effective Jan 1: Mercy Care Advantage
- 11/14/2023 AHCCCS ARPA Funds for HCBS Providers: Mercy Care Long Term Care
11/10/2023 Denials for NPI Information: All Mercy Care plans
11/10/2023 RSV Coverage Update: All Mercy Care Medicaid plans
11/6/2023 Mercy Care Health Assistant through Healthmine: All Mercy Care plans
11/6/2023 MercyCareAZ.org is getting an update (PDF): All Mercy Care plans
11/6/2023 Exact Duplicate Denials (PDF): All Mercy Care plans
11/2/2023 Medical Record Documentation Requirements for MCA: Mercy Care Advantage
- 10/31/2023 Mercy Care's Preferred Laboratory Services (PDF): All Mercy Care plans
- 10/31/2023 Appointment Availability and Transportion Update (PDF): All Mercy Care Medicaid plans
- 10/30/2023 Revised Changes in COVID Vaccination Coverage (PDF): All Mercy Care plans
10/23/2023 Division of Disabilities Request for Information Notice: Mercy Care DD
10/23/2023 Division of Developmental Disabilities Behavioral Health Conference Survey: Mercy Care DD
- 10/20/2023 Mercy Care Provider Manual - October 2023 (PDF): All Mercy Care Medicaid plans
- 10/20/2023 Maricopa County College Scholarships (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, LTC and DD
10/17/2023 Medicare Open Enrollment 2024: All Mercy Care Medicaid plans
10/16/2023 Behavioral Health Inpatient Care Coordination: All Mercy Care Medicaid plans
- 10/12/2023 Mercy Care is moving to a new building (PDF): All Mercy Care plans
10/9/2023 AHCCCS Provider Enrollment Portal (APEP) Reminder (PDF): All Mercy Care Medicaid plans
10/6/2023 Targeted Investments Program (TI 2.0) Reminder (PDF): All Mercy Care Medicaid plans
9/29/2023 Employment Webinar Series - October-November 2023 (PDF): All Mercy Care Medicaid plans
9/29/2023 Claim Dispute Reminder - September 2023 (PDF): All Mercy Care Medicaid plans
9/29/23 Applied Behavioral Analysis (ABA) Prior Authorization Request Form (PDF): All Mercy Care Medicaid plans
9/28/23 Maricopa County Sheriff's Office Request for Medical Records (PDF): All Mercy Care Medicaid plans
9/20/23 Improving Quality Scores through Remote EMR Access Update (PDF): All Mercy Care Medicaid plans
9/18/23 Outpatient Rehabilitation Therapy Modifiers Update (PDF): All Mercy Care plans
9/12/23 AHCCCS HCBS Workforce Scholarships (PDF): All Mercy Care Medicaid plans
9/8/23 AHCCCS Notice - Targeted Investments Program (TI 2.0) (PDF): All Mercy Care Medicaid plans
- 8/24/23 Updated Provider Financial Reporting Guide Correction (PDF): All Mercy Care Medicaid plans
- 8/24/23 In-person Interpretation Services (PDF): All Mercy Care plans
8/23/23 Residential and Direct Care Worker Service Monitoring (PDF): All Mercy Care Medicaid plans
8/23/23 Incident, Accident, and Death Reporting (PDF): All Mercy Care Medicaid plans
8/10/23 Community Health Workers Survey (PDF): All Mercy Care Medicaid plans
8/7/23 2023 Vaccine for Children Re-Enrollment (PDF): All Mercy Care Medicaid plans
8/7/23 Billing Requirement Change for IC, 77, and 05 Provider Type Updates (PDF): All Mercy Care Medicaid plans
8/4/23 Mercy Care Provider Manual August 2023 (PDF): All Mercy Care Medicaid plans
7/25/23 Targeted Investment 2.0 Program (PDF): All Mercy Care Medicaid plans
7/17/23 Employment Webinar Series: August - September 2023 (PDF): All Mercy Care Medicaid plans
7/14/23 Electronic Tools Available - EDI/EFT/ERA (PDF): All Mercy Care plans
7/6/23 Non-Covered Prior Authorization Codes (PDF): All Mercy Care Medicaid plans
6/27/23 AHCCCS Notice - Audio Only Telehealth Change (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, DCS CHP and Developmental Disabilities
6/27/23 High-Risk Fingerprint Clearance Background Check FAQs (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, DCS CHP and Developmental Disabilities
6/26/23 2023 Prevention and Wellness Provider Outreach Manual is now available (PDF): All Mercy Care Medicaid plans
6/21/2023 Value Based Solutions (PDF): All Mercy Care Medicaid plans
6/21/23 Billing H217 and HQ Modifier (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, DCS CHP and Developmental Disabilities
6/20/23 AHCCCS EPSDT Clinical Sample Templates (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, DCS CHP and Developmental Disabilities
6/15/23 Members Diagnosed with Long Term COVID (PDF): All Mercy Care Medicaid plans
6/15/23 WIC Arizona Changes Effective 10/1/2023 (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI and Developmental Disabilities
6/8/23 Provider Webinars / 2023 HEDIS Webinars (PDF): All Mercy Care plans
6/5/23 EPSDT Back to School Campaign (PDF): All Mercy Care Medicaid plans
6/5/23 Sub-Acute Detox Facilities (PDF): All Mercy Care Medicaid plans
6/1/2023 AHCCCS Notice - SAMHSA's Extended Flexibilities (PDF) : Mercy Care ACC-RBHA, ACC-RBHA with SMI. Long Term Care and Developmental Disabilities
6/1/23 DCS Training - Successful Transition to Adulthood: (PDF): Mercy Care DCS CHP
6/1/23 Introducing Teledentistry (PDF): All Mercy Care Medicaid plans
6/1/23 Members who lose AHCCCS coverage may have continuity of care option (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI. Long Term Care, Developmental Disabilities and Mercy Care Advantage
5/31/2023 COVID-19 Post PHE Notice (PDF): All Mercy Care plans
5/25/2023 Serious Emotional Disturbance (SED) Eligibility Determination Notification (PDF): All Mercy Care plans
5/24/2023 Resources available for Individuals affected by the closure of a Sober Living Home or Residential Facility (PDF): All Mercy Care Medicaid plans
5/22/23 2023 Mercy Care Honors (PDF): All Mercy Care plans
5/18/23 Community Health Workers - ASU Partnership (PDF): All Mercy Care plans
5/17/23 Requests for Coverage Determinations, Appeals, Grievances and Complaints (PDF): All Mercy Care plans
5/17/23 Utilization Management Criteria Availability (PDF): All Mercy Care Medicaid plans
5/16/23 BHRF Facilities, ABHTH Facilities and Home Health Teams (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, Long Term Care and Developmental Disabilities
5/15/23 APS Energy Assistance Program (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, Long Term Care, Developmental Disabilities and Mercy Care Advantage
5/12/23 Start Fresh - Arizona's new expungement record sealing law (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, Long Term Care and Developmental Disabilities
5/9/23 Arizona Perinatal Psychiatry Access Line (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, and Developmental Disabilities
5/8/23 Abuse & Neglect Reminder Week 1 (PDF): Mercy Care Long Term Care
5/2/23 New Form - Prior Authorization - Clinical Trial Form (PDF): All Mercy Care Medicaid plans
5/1/23 Abuse & Neglect Prevention Task Force Seeks New Survey Input from Long Term Care Providers: Mercy (PDF): Mercy Care Long Term Care
4/27/23 Outside Outpatient Services while Members are in Behavioral Health Residential (PDF): All Mercy Care Medicaid plans
4/20/23 Claim Dispute Reminder Phone Number Correction - April 2023 (PDF): All Mercy Care Medicaid plans
4/19/23 Definitive Urine Drug Tests - HCPCS Codes G0480 - G0483 (PDF): All Mercy Care plans
4/19/23 New Form - Prior Authorization - SUD Residential Form (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI and Developmental Disabilities
4/18/23 AHCCCS Seeks Focus Group Volunteers on the Arizona Substance Use Disorder Treatment System (PDF): Mercy Care ACC-RBHA with SMI
4/18/23 AHCCCS Notice - Member Cost Sharing Suspension (PDF): All Mercy Care Medicaid plans
4/17/23 Annual Provider Survey Reminder (PDF): All Mercy Care plans
4/14/23 HIPPA Information (PDF): All Mercy Care plans
4/14/23 Employment Webinar Series - May - June 2023 (PDF): All Mercy Care Medicaid plans
4/13/23 Mercy Care EFT/ERA Registration Services (PDF): All Mercy Care plans
4/12/23 Learn how to use GrantConnect to Apply for AHCCCS ARP Program Award (PDF): All Mercy Care Medicaid plans
4/11/23 Federal Block Grant Out-Of-Home Services (PDF): Non-Title XIX/XXI Children
4/10/23 Beyond Labels: Reducing Stigma Related to Maternal Mental Health and Substance Use Disorder (PDF): All Mercy Care Medicaid plans
4/7/23 AHCCCS Update - ARP Program Awards Webinar (PDF): All Mercy Care Medicaid plans
4/5/23 AHCCCS Update - New Award System for HCBS Services in Arizona (PDF): All Mercy Care Medicaid plans
4/4/23 Updated Ambulatory Medical Records Review (AMRR) Tools (PDF): All Mercy Care Medicaid plans
3/31/23 Social Determinants of Health Diagnosis Code Billing Reminder (PDF): All Mercy Care plans
3/31/23 Elder Abuse Provider Requirements (PDF): Mercy Care ACC-RBHA, ACC-RBHA with SMI, Long Term Care and Developmental Disabilities
3/28/23 Mercy Care Provider Manual March 2023 Update (PDF): All Mercy Care Medicaid plans
These notices are for providers who serve members in Mercy Care Advantage:
- 1/11/2024 Mercy Care Advantage Provider Manual
- 1/9/2024 New Place of Service code 27
- 1/4/2024 Update on ALTCS contract awards: Mercy Care Long Term Care and Mercy Care Advantage
- 12/21/2023 The CAHPS Survey is Coming this Spring: All Mercy Care plans
- 12/1/2023 New CDC Immunization Schedules: All Mercy Care plans
- 11/29/2023 No Cost Professional Training Certification Opportunity: All Mercy Care plans
- 11/27/2023 Monitored Anesthesia Care (MAC) and Pain Management Injections: All Mercy Care plans
11/15/2023 PAX Training Opportunities: All Mercy Care plans
- 11/15/2023 Mercy Care Advantage (MCA) Formulary Changes Effective Jan 1
11/10/2023 Denials for NPI Information: All Mercy Care plans
11/6/2023 Mercy Care Health Assistant through Healthmine: All Mercy Care plans
11/6/2023 MercyCareAZ.org is getting an update: All Mercy Care plans
11/6/2023 Exact Duplicate Denials (PDF): All Mercy Care plans
- 10/31/2023 Mercy Care's Preferred Laboratory Services (PDF): All Mercy Care plans
- 10/30/2023 Revised Changes in COVID Vaccination Coverage (PDF): All Mercy Care plans
10/5/23 Care of the Diabetic Member Provider Webinar Date (PDF)
10/5/23 Colorectal Cancer Screening (COL) Provider Webinar (PDF)
10/5/23 Transitions of Care (TRC) Provider Webinar Date (PDF)
9/18/2023 Outpatient Rehabilitation Therapy Modifiers Update (PDF)
6/22/2023 2023 Mercy Care Advantage Model of Care Training and Attestation (PDF)
6/1/2023 Members who lose AHCCCS coverage may have continuity of care option (PDF)
5/31/2023 COVID-19 Post PHE Notice (PDF)
5/25/2023 Serious Emotional Disturbance (SED) Eligibility Determination Notification (PDF)
5/22/2023 2023 Mercy Care Honors (PDF)
5/17/2023 Requests for Coverage Determinations, Appeals, Grievances and Complaints (PDF)
5/5/2023 New HEDIS Guidelines for Blood Pressure Documentation (PDF)
Provisions and addendums
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