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More benefits

You deserve to be as healthy as you can be. That’s why we’ve added benefits that go beyond your medical needs. It’s a range of services to help you on your health journey.

Questions?

Just call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.

Benefits you can use

Check out these added benefits of your Mercy Care plan.

  • Can’t find a ride to your health visit? You can call to get a ride at no cost, to or from the closest network provider. 

    These are medically necessary nonemergency transportation (NEMT) services. You plan for these rides, so they aren’t for emergencies.  

    If you live in Maricopa or Pima County:

    • The provider has to be within 15 miles of your pickup (one way).

    • We only cover rides to and from a pharmacy for trips within 15 miles of the pickup, except for trips to compounding or specialty pharmacies.

    • You can get a ride to a compounding or specialty pharmacy over 15 miles away if your health plan gives prior authorization (PA) for the ride. This means approval in advance.

    The 15-mile distance limit only applies if you live in Maricopa or Pima County.

    Plan ahead

    Ask a friend, family member or neighbor if you need a ride to an appointment. If you can’t get a ride, we can help.

    Call us as soon as you make your appointment. We can set it up for you. Just call ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${MS_hours}.

    If your trip isn’t urgent, be sure to call at least 3 days before your appointment. If you call the same day, we may not be able to get you a ride unless it’s urgent. So you may have to change your appointment. 

    You may also be able to get bus passes at no cost.

    Rides during an emergency don’t need PA (approval in advance).  

    If a life is in danger, always call 911.

  • Do you have trouble with speech? An AAC system gives you other ways to share your wants, needs and thoughts. Your primary care physician (PCP) can give you a referral for a speech language pathologist (SLP). You don’t need prior authorization (PA) from your plan to get an SLP assessment. PA means approval in advance.

    Speech language pathologists

    Advanced Therapy Solutions 
    690 E Warner Rd #105 
    Gilbert, AZ 85296 
    480-590-2098
    Counties: Maricopa, Pinal, Gila, Yavapai, Cochise, Pima and Yuma 

    Arizona Autism United (AZA United)
    5550 W Chandler Blvd
    Chandler, AZ 85226
    602-773-5773
    Counties: Maricopa

    District Medical Group CRS 
    3141 N 3rd Ave, Suite 100 
    Phoenix, AZ 85013 
    602-470-5532
    Counties: Maricopa 

    Northern Arizona University 
    912 E. Riordan Ranch Rd., Bldg.27 A 
    P.O. Box 5630 
    Flagstaff, AZ 86011 
    928-523-4628
    Statewide 

    Therapy One 
    108 W University Drive 
    Mesa, AZ 85201 
    480-668-1917
    Statewide  

    UCP of Central Arizona 
    1802 W. Parkside Lane 
    Phoenix, AZ 85027 
    602-682-1844
    Email UCP of Central Arizona
    Counties: Maricopa, in-clinic only but sites may vary 

    Durable medical equipment (DME) vendor

    MedOne 
    2330 W. University Dr. Ste. 20 
    Tempe AZ 85281 
    Phone: 480-835-9100
    Fax: 480-835-9104 

    Learn more in the AAC device brochure:

    AAC device brochure – English (PDF)

    AAC device brochure – Español (PDF)

  • Dental services for members under age 21 

    Each year (October 1 to September 30), we cover:

    • Two routine preventive dental visits 

    • Two cleanings/fluoride treatments 

    Children and youth under age 21:

    • Must have visits to the dentist within six months and one day after the previous visit

    • Should have their first dental visit by age 1 or when the first tooth erupts

    • Don't need a referral for dental care  

    • Don’t have a copay or other charge for routine preventive dental care

    Learn about dental homes

    We assign all members under age 21 a dental home. You can choose or change it anytime. Your assigned dental home is an office or place you can:

    • Get all your dental services

    • Get regular, ongoing care here, not just when you have a problem 

    • Build trust between you and your dentist

    • Work with your dentist to best meet your dental health needs   

    We can help you:

    • Find the name, address and phone number of your dental home 

    • Change your dental home provider or help you find a new dental home 

    • Help you schedule dental visits 

    • Arrange for a ride to or from your visit

    Dental services for members age 21 or older

    We don’t cover routine dental services for members age 21 years or older. Some service limits have exceptions. We may cover some services for members on a ventilator in an inpatient hospital setting:

    • Certain pre-transplant services

    • Removal of teeth to prepare for radiation treatment of jaw, neck or head cancer 

    • Cleanings

    $1,000 emergency dental benefit for members age 21 or older

    You have emergency benefits for dental care. This type of emergency is a severe problem in your mouth. You have severe pain or infection as a result of a condition or trauma. We cover these emergency services without prior authorization (PA). This means approval in advance.   

    You have a $1,000 emergency dental benefit. Coverage includes:

    • Examining the mouth

    • Taking x-rays

    • Caring for fractures (bone breaks) of the jaw or mouth 

    • Giving anesthesia and pain medication or antibiotics

    Check your member handbook to learn about low-fee dental services.

    Find a dentist

    We work with DentaQuest to provide your dental benefits. You can find a dentist online. Or call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711).

  • Do you want to work? Not sure where to begin? Our expanded employment services can help anyone who wants to work. Ask your provider to connect you with employment services. Or call us at ${MS_phone_1} or ${MS_phone_2} (TTY 711). We’re here for you ${member_services_hours}.

    What it means to work  
    When people feel good about having a job, they see themselves in a more positive way. Working can give you:

    • Structure and routine

    • Increased mental health

    • Support for your recovery

    • Money to make choices about where to live and what to buy

    Services you can use   
    You can find employment specialists at each clinic in our network. They can:

    • Talk with you about what kind of work you would enjoy

    • Help you find a job that fits your interests and strengths

    • Coordinate with your behavioral health team

    Benefits and working 
    If you get a job, it may not mean you lose your benefits, like Social Security and Medicaid. How work affects your benefits depends on a few things. Many people are better off, money-wise, when they start working. An employment specialist can help you plan it all out. 

    Ongoing support    
    We all need support in our jobs. Employment specialists can provide that support. They’ll even be there after you find a job and start working. They can help you:

    • Get help with problems or questions that come up
    • Get support to succeed at work
    • Talk with your employer about growth
    • Manage your money
    • Manage your benefits

    Need some job resources? Check our community resource guide for info about jobs and more. 

  • Flu viruses are always changing. And your protection from the shot decreases over time. Most adults and children over 6 months old should get a flu shot each year.

    Just call your primary care provider (PCP). You may be able to get a flu shot with a nurse visit at your PCP office. Or you can find a network pharmacy that gives the flu shot. 

    When you find a pharmacy, call first. Then you can make sure they can give flu shots to everyone in your family before you go. 

    Learn more about the flu and how to protect yourself and your family.